Shipping policy
Evergreen Elegance offers shipping to almost all postcodes in Australia.
(Please check the Undeliverable Postcodes below).
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
Shipping Cost:
Shipping will be calculated at checkout based on your postcode, weight and dimensions of the item/s.
Shipping fees are determined by the third party couriers we use, and cannot be altered internally by EEL.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorised your credit card for the purchase.
If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to: info@evergreenelegance.store and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $30 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
SHIPPING PROVIDERS
Evergreen Elegance works with reputable couriers to provide the most efficient delivery service possible, at the most reasonable prices and with the quickest service.
We are partnered with:
- Couriers Please
- Australia Post
- Team Global Express
- Aramex
- Hunter Express
SHIPPING NOTES
Undeliverable Packages:
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address:
If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt:
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by any other courier, you will be able to view this status update via the tracking details emailed to you. It will be your responsibility to organise redelivery with the courier. A re-delivery cost may occur depending on the courier's policy.
Rejected by Receiver:
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
No Pickups Available:
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
SHIPPING TIMES
The estimated delivery time frames are:
For customers in VIC - approximately 3-5 working days;
For customers in NSW, SA, ACT - approximately 4-8 working days;
For customers in QLD, NT,WA and TAS - approximately 7-10 working days.
Please note:
Delivery time only starts after payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
UNDELIVERABLE POSTCODES
Evergreen Elegance Living regrets that due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to a remote area to ensure your order could be processed successfully.
UNDELIVERABLE POSTCODES:
|
STATE |
POSTCODE |
SUBURB |
|
SA |
5701 |
WOOLUNDUNGA |
|
WA |
6740 |
DRYSDALE RIVER |
|
WA |
6740 |
MITCHELL PLATEAU |
|
WA |
6740 |
OOMBULGURRI |
|
WA |
6740 |
KALUMBURU |
|
WA |
6740 |
PRINCE REGENT RIVER |
|
WA |
6740 |
WYNDHAM |
|
WA |
6743 |
WARMUN |
|
WA |
6743 |
CAMBRIDGE GULF |
|
WA |
6743 |
LAKE ARGYLE |
|
WA |
6743 |
DURACK |
|
WA |
6743 |
GIBB |
|
WA |
6743 |
KUNUNURRA |
|
TAS |
7151 |
HEARD ISLAND |
|
TAS |
7151 |
DAVIS |
|
TAS |
7151 |
MAWSON |
|
TAS |
7151 |
MACQUARIE ISLAND |
|
TAS |
7151 |
MCDONALD ISLANDS |
|
TAS |
7151 |
CASEY |
Bulky items
|
NT |
0800-0999 |
|
NSW |
2641,2717, 2831, 2898, 2899 |
|
QLD |
4184, 4421,4450-4499, 4680, 4700-4805 4806-4899, 4900-4999, 9960-9999 |
|
SA |
5701 |
|
WA |
6055, 6215-6699, 6700-6799 |
|
TAS |
7151 |
Certain items are not deliverable to the following postcodes. However for some locations/items, we can make an exception however there will be extra shipping fee. Please reach out to us via email to discuss arrangements.
| 0872 YULARA |
| 4875 HORN |
| 4875 MABUIAG ISLAND |
| 4875 BOIGU ISLAND |
| 4823 JULIA CREEK |
| 2899 NORFOLK ISLAND |
| 4875 ERUB ISLAND |
| 0822 LIVINGSTONE |
| 4874 MAPOON |
| 4871 CROYDON |
| 4816 PALM ISLAND |
| 0837 NOONAMAH |
| 0822 GUNBALANYA |
| 6798 CHRISTMAS ISLAND |
| 0822 WAGAIT BEACH |
| 4875 SAIBAI ISLAND |
| 4892 LOCKHART RIVER |
| 7256 NARACOOPA |
| 0822 PIRLANGIMPI |
| 0873 ILPARPA |
| 0872 SANDOVER |
| 0852 TIMBER CREEK |
| 4871 YARRABAH |
| 0822 DOUGLAS-DALY |
| 0880 YIRRKALA |
| 4876 BAMAGA |
| 0886 JABIRU |
| 4872 INNOT HOT SPRINGS |
| 4871 GEORGETOWN |
| 4875 BADU ISLAND |
| 0852 MATARANKA |
| 4876 SEISIA |
| 4875 MURRAY ISLAND |
| 4873 COW BAY |
| 0851 KATHERINE |
| 4883 WONGABEL |
| 4699 BAJOOL |
| 4830 BURKETOWN |
| 4871 LAKELAND |
| 0822 WEST ARNHEM |
| 4732 MUTTABURRA |
| 6348 HOPETOUN |
| 4887 MOOMIN |
| 4876 INJINOO |
| 2898 LORD HOWE ISLAND |
| 5221 AMERICAN RIVER |
| 4873 DAINTREE |
| 4419 BUNGABAN |
| 0854 BORROLOOLA |
| 0850 COSSACK |
| 0845 BATCHELOR |
| 6770 TANAMI |
| 0822 ACACIA HILLS |
| 6725 ROEBUCK |
| 0852 URALLA |
| 4477 AUGATHELLA |
| 0862 ELLIOTT |
| 6758 NULLAGINE |
| 4886 MILLAA MILLAA |
| 6718 ROEBOURNE |
| 4407 NANGWEE |
| 4492 THARGOMINDAH |
| 4887 WONDECLA |
| 6642 MEEKATHARRA |
| 6635 YALGOO |
| 6707 NORTH WEST CAPE |
| 4873 LOWER DAINTREE |
| 4895 DEGARRA |
| 6566 BEJOORDING |
| 7256 LOORANA |
| 0822 LAMBELLS LAGOON |
| 4873 CAPE TRIBULATION |
| 7256 GRASSY |
| 4875 WARRABER ISLET |
| 4873 BAMBOO |
| 4719 ISLA |
| 4885 NORTH JOHNSTONE |
| 6642 PEAK HILL |
| 7256 LYMWOOD |
| 6401 ROSSMORE |
| 4455 TINGUN |
| 4726 ARAMAC |
| 0871 ALICE SPRINGS |
| 0822 WADEYE |
| 0822 ANGURUGU |
| 4895 BLOOMFIELD |
| 6509 YARAWINDAH |
| 4871 MOUNT SURPRISE |
| 0822 GALIWINKU |
| 4496 TALWOOD |
| 7255 MEMANA |
| 6338 BREMER BAY |
| 4892 AURUKUN |
| 4428 WALLUMBILLA NORTH |
| 6260 CHANNYBEARUP |
| 6522 MINGENEW |
| 6531 GERALDTON PO |
| 4468 MORVEN |
| 4871 FORSAYTH |
| 4415 KOWGURAN |
| 6638 MOUNT MAGNET |
| 4850 TOOBANNA |
| 4806 FREDERICKSFIELD |
| 4474 ADAVALE |
| 4757 BROKEN RIVER |
| 4875 MER ISLAND |
| 4829 BEDOURIE |
| 6575 MILING |
| 4854 MIDGENOO |
| 4885 KUREEN |
| 0822 MANINGRIDA |
| 4493 HUNGERFORD |
| 6312 DUMBERNING |
| 4871 ALOOMBA |
| 6479 MUKINBUDIN |
| 4816 SELLHEIM |
| 4822 SAXBY |
| 6306 JELCOBINE |
| 6317 PINWERNYING |
| 6367 KONDININ |
| 4872 BARRINE |
| 0861 TENNANT CREEK |
| 6423 WESTONIA |
| 4816 MUTARNEE |
| 4871 MOUNT MOLLOY |
| 4871 WOOPEN CREEK |
| 4454 BEILBA |
| 6304 DALE |
| 4871 GERMANTOWN |
| 4481 WINDORAH |
| 7255 LEEKA |
| 4854 FELUGA |
| 4403 WEST PRAIRIE |
| 4800 CRYSTAL BROOK |
| 4455 BUNGEWORGORAI |
| 4455 BALLAROO |
| 6437 LEINSTER |
| 0822 TUMBLING WATERS |
| 0822 MINJILANG |
| 6630 MULLEWA |
| 4860 MUNDOO |
| 4885 GLEN ALLYN |
| 4630 GLENLEIGH |
| 4417 WELLESLEY |
| 4676 LOWMEAD |
| 0872 TI TREE |
| 4721 THERESA CREEK |
| 6258 RINGBARK |
| 0811 CASUARINA |
| 0872 MIMILI |
| 4860 MIGHELL |
| 4357 MILLMERRAN DOWNS |
| 6338 BOXWOOD HILL |
| 4892 LAURA |
| 4871 BOOGAN |
| 4705 LOTUS CREEK |
| 0872 ALICE SPRINGS |
| 4660 GOODWOOD |
| 6333 TINGLEDALE |
| 4887 IRVINEBANK |
| 4455 BLYTHDALE |
| 7255 BLUE ROCKS |
| 6522 BUNDANOON |
| 5223 CASSINI |
| 6450 MYRUP |
| 4875 PORUMA ISLAND |
| 4873 WHYANBEEL |
| 6231 BUNBURY |
| 6275 SCOTT RIVER EAST |
| 4856 WALTER LEVER ESTATE |
| 6397 ROCKY GULLY |
| 6714 GAP RIDGE |
| 0852 LARRIMAH |
| 7109 CRADOC |
| 4883 CARRINGTON |
| 4873 FOREST CREEK |
| 6359 HYDEN |
| 4350 CLIFFORD GARDENS |
| 7330 ROGER RIVER |
| 0822 MILINGIMBI |
| 6220 UDUC |
| 7213 ROSSARDEN |
| 4454 HIGHLAND PLAINS |
| 4406 HANNAFORD |
| 7330 ARTHUR RIVER |
| 4854 MURRAY UPPER |
| 6525 IRWIN |
| 4625 DIRNBIR |
| 0880 GAPUWIYAK |
| 4888 EVELYN |
| 6760 MARBLE BAR |
| 4454 ARCADIA VALLEY |
| 4630 MONAL |
| 6525 MOUNT ADAMS |
| 4807 DALBEG |
| 4610 IRONPOT |
| 5690 NULLARBOR |
| 6503 BAMBUN |
| 0821 WINNELLIE |
| 4741 COPPABELLA |
| 6450 CONDINGUP |
| 4741 PINNACLE |
| 4873 CASSOWARY |
| 4714 HORSE CREEK |
| 4880 ARRIGA |
| 6646 LITTLE SANDY DESERT |
| 6262 BOORARA BROOK |
| 0852 BIRDUM |
| 6315 WEDGECARRUP |
| 0822 RAMINGINING |
| 7256 WICKHAM |
| 0852 MINIYERI INTERNAL |
| 7054 LOWER SNUG |
| 6236 WELLINGTON MILL |
| 6535 ALMA |
| 6352 NORTH KUKERIN |
| 6475 BOORALAMING |
| 4566 NOOSAVILLE� |
| 4856 JAPOONVALE |
| 0852 LAJAMANU |
| 4886 MINBUN |
| 4719 LONESOME CREEK |
| 6461 KOOMBERKINE |
| 6356 LAKE KING |
| 4479 COOLADDI |
| 4887 WATSONVILLE |
| 4352 CONDAMINE PLAINS |
| 0822 FINNISS VALLEY |
| 4854 EAST FELUGA |
| 6311 TOWNSENDALE |
| 4486 HEBEL |
| 7116 BROOKS BAY |
| 4702 JOSKELEIGH |
| 6446 GRASS PATCH |
| 4605 BYEE |
| 4871 BRAMSTON BEACH |
| 6603 MOCARDY |
| 0872 HERMANNSBURG |
| 6705 GASCOYNE JUNCTION |
| 6532 BULLER |
| 6515 WADDY FOREST |
| 4822 BELLFIELD |
| 6472 BEACON |
| 6410 NORTH KELLERBERRIN |
| 4370 WOMINA |
| 4370 NORTH BRANCH |
| 0872 ENGAWALA |
| 4478 MINNIE DOWNS |
| 4884 LAKE BARRINE |
| 4304 BOOVAL FAIR |
| 4861 BARTLE FRERE |
| 6239 YABBERUP |
| 4859 NO. 6 BRANCH |
| 7120 PARATTAH |
| 7255 RANGA |
| 4380 SUGARLOAF |
| 0822 DALY RIVER |
| 4798 PINDI PINDI |
| 6450 MERIVALE |
| 4886 BEATRICE |
| 6572 PIAWANING |
| 7140 MALBINA |
| 4702 BOOLBURRA |
| 4671 BOOLBOONDA |
| 0872 ALI CURUNG |
| 4865 PACKERS CAMP |
| 2795 CLEAR CREEK |
| 4702 GINDIE |
| 6450 BEAUMONT |
| 6260 YEAGARUP |
| 6330 LOWLANDS |
| 7116 CAIRNS BAY |
| 5410 LINWOOD |
| 4417 WERIBONE |
| 7120 LEVENDALE |
| 6509 GLENTROMIE |
| 0822 WARRUWI |
| 3709 MOUNT ALFRED |
| 5223 NEWLAND |
| 4807 ALVA |
| 4380 STORM KING |
| 6332 ALBANY PO |
| 6401 MURESK |
| 6383 CUBBINE |
| 6221 WOKALUP |
| 0830 PALMERSTON CITY |
| 4454 MOUNT HOWE |
| 6316 KENMARE |
| 0822 LLOYD CREEK |
| 4751 PLEYSTOWE |
| 4487 BEGONIA |
| 4352 YANDILLA |
| 4825 KALKADOON |
| 4741 HAZLEDEAN |
| 7256 YARRA CREEK |
| 7330 NABAGEENA |
| 4352 MOUNT LUKE |
| 7215 CHAIN OF LAGOONS |
| 4415 DALWOGON |
| 4580 COOLOOLA |
| 2630 ROSE VALLEY |
| 4855 JAFFA |
| 2628 AVONSIDE |
| 4359 WEST HALDON |
| 4819 WEST POINT |
| 6753 JIGALONG |
| 7330 WOOLNORTH |
| 4606 GREENVIEW |
| 4404 FORMARTIN |
| 6506 MOGUMBER |
| 7170 ROCHES BEACH |
| 0814 NIGHTCLIFF |
| 0873 AMOONGUNA |
| 7255 LOCCOTA |
| 7304 CAVESIDE |
| 7175 MARION BAY |
| 4361 MANAPOURI |
| 6525 YARDARINO |
| 5310 WANBI |
| 6317 MOOJEBING |
| 7211 CLEVELAND |
| 6355 SOUTH NEWDEGATE |
| 6317 COBLININE |
| 6330 KRONKUP |
| 7330 BROADMEADOWS |
| 4650 WALKERS POINT |
| 6519 WOMARDEN |
| 4806 WANGARATTA |
| 0872 SANTA TERESA |
| 7315 SPALFORD |
| 6642 KUMARINA |
| 6330 GOODE BEACH |
| 6317 MURDONG |
| 7054 FERN TREE |
| 6725 WATERBANK |
| 5223 DUNCAN |
| 4714 LEYDENS HILL |
| 4885 BUTCHERS CREEK |
| 6479 WILGOYNE |
| 7255 PALANA |
| 4822 WOOLGAR |
| 0873 HEAVITREE GAP CPA |
| 6770 MCBEATH |
| 7330 SCOPUS |
| 6236 WELLINGTON FOREST |
| 4413 GREENSWAMP |
| 0872 ANMATJERE |
| 5310 CALIPH |
| 6317 EWLYAMARTUP |
| 6302 CALJIE |
| 4423 TEELBA |
| 4275 ILLINBAH |
| 4806 KIRKNIE |
| 7172 NUGENT |
| 4892 GUNUNA |
| 6271 STIRLING ESTATE |
| 4313 LOWER CRESSBROOK |
| 4824 THREE RIVERS |
| 4343 LOWER TENTHILL |
| 4806 GROPER CREEK |
| 4340 ASHWELL |
| 6424 SOUTH BODALLIN |
| 6562 COPLEY |
| 4424 DRILLHAM |
| 6412 NORTH BAANDEE |
| 6485 KORRELOCKING |
| 4650 MOUNT URAH |
| 6770 MUELLER RANGES |
| 5223 CYGNET RIVER |
| 6239 THOMSON BROOK |
| 4313 TOOGOOLAWAH� |
| 6328 GREEN RANGE |
| 4454 MOUNT HUTTON |
| 6236 PARADISE |
| 4849 DAMPER CREEK |
| 4310 WOOLOOMAN |
| 4306 BLACKBUTT SOUTH |
| 4370 MOUNT COLLIERY |
| 4702 KALAPA |
| 4625 BRANCH CREEK |
| 6568 WATTENING |
| 4467 MUNGALLALA |
| 6316 WESTWOOD |
| 4702 TARRAMBA |
| 4611 MARSHLANDS |
| 4613 KINLEYMORE |
| 4416 BARRAMORNIE |
| 6225 CARDIFF |
| 6302 COLD HARBOUR |
| 4470 SOMMARIVA |
| 6535 GREGORY |
| 6605 KONDUT |
| 0852 MCARTHUR |
| 0852 BAINES |
| 4703 LAKE MARY |
| 6410 MOUNT CAROLINE |
| 4612 KEYSLAND |
| 0872 HAASTS BLUFF |